About cookies
A cookie is a small file which asks permission to be placed onto your computer’s hard drive. Once you agree, the file is then added and the cookie helps examine web traffic or lets you know when you visit a particular site. Essentially, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.
Our use of cookies
You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.
We use cookies on our website and we assume you are ok with this otherwise please disable cookies in your browser or navigate away and clear cookies set by the website.
Cookies on this website are used for:
- Analytical/performance purposes – this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
- Functionality purposes – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (e.g. your choice of language or region).
- Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.
| NAME | ORG | PURPOSE |
|---|---|---|
| _ga | GA | Google Analytics cookie, used to distinguish users. |
| _gat | GA | Google Analytics cookie, used to throttle request rate |
| _hp2_id | Heap Analytics | Heap Analytics Tracking Cookie |
| _hp2_ses | Heap Analytics | Heap Analytics Tracking Cookie |
| _hjIncludedInSample | Hotjar | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
| _hjUserId | Hotjar | This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. |
| ictf_il | Infinity | Infinity call tracking contains per Installation tracking source cache |
| ictf_in | Infinity | Infinity call tracking contains per Installation number replacement source cache |
| ictf_master | Infinity | Infinity call tracking stores the unique Visitor Reference |
| 3rdparty | LiveChat | Checks if the browser’s settings will allow to work on not yet visited pages |
| SERVERID_L | LiveChat | haproxy – LiveChat’s load balancer |
| __lc.visitor_id | LiveChat | Unique visitor’s ID |
| __livechat | LiveChat | Remembers the info of the visitor entering your website |
| __livechat_lastvisit | LiveChat | Checks visitor’s last visit |
| common_iwcs_0 | LiveChat | Synchronises the communication between opened chat tabs |
| incap_ses_ | LiveChat | LiveChat’s DDoS protection |
| lc_window_state | LiveChat | Checks the chat window state (minimized/maximized) |
| main_window_timestamp | LiveChat | Synchronises the communication between opened chat tabs |
| main_window_timestamp_0 | LiveChat | Synchronises the communication between opened chat tabs |
| message_text | LiveChat | If you are writing a message and you refresh the page, this text will be remembered. |
| notification[predicted_agent] | LiveChat | Assign the visitor to the specific agent |
| recent_window | LiveChat | Informs about the last page that the visitor was on |
| autoinvite_callback | LiveChat | Checks if a visitor gets the invitation |
| mf_[session] | Mouse Flow | A cookie for identifying the browser session. |
| mf_user | Mouse Flow | A cookie for checking if the user is new or returning |
| _vwo_uuid | VWO | This cookie makes sure that a visitor is always served the same version on every visit to a campaign page |
| _vis_opt_exp_[experiment_id]_goal_[goal_id] | VWO | This cookie is generated when a goal is made. |
| _vis_opt_test_cookie | VWO | This is a session (temporary) cookie generated to detect if the cookies are enabled on the browser of the user or not |
| _vis_opt_exp_[experiment_id]_combi | VWO | This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they earlier saw when they visited the page. |
| _vis_opt_exp_[experiment_id]_exclude | VWO | This cookie is generated when a user has been excluded from a campaign. |
| _vis_opt_exp_[experiment_id]_split | VWO | This cookie is generated during a split URL test. |
| _vis_opt_s | VWO | This cookie detects if the user is new or returning to a particular campaign. |
| _vis_opt_out | VWO | This cookie indicates that the visitor is not part of the campaign. It is valid for 10 years. |
| wordfence_verifiedHuman | Wordfence | Cookie used to verify if the visitor is a bot or human |
| wfvt_3883187383 | Wordfence | Tracks a user duration so that so that the page views can be grouped together |
| wp-settings-1 | WordPress | WordPress cookies needed for wordpress to function |
| wp-settings-time-1 | WordPress | WordPress cookies needed for wordpress to function |
If you have any questions regarding our Cookie policy then please email us: groupmarketing@tchibo.co.uk
