At Tchibo Coffee Service we pride ourselves on our excellent coffee knowledge. That’s why we have a team of Coffee Trainers who are dedicated to passing on their expertise to our customers. This means that your teams know how to prepare coffees to the highest quality and how to look after your coffee machine to ensure it stays in perfect condition.
Here’s what a day in the life of one of our National Coffee Trainers looks like…
Name: Mark Hodovan
Title: National Coffee Trainer
How long have you worked at Tchibo? 3 and a half years
What are the responsibilities in your role as a Coffee Trainer?
I’m responsible for maintaining coffee quality in the hotel, restaurant and leisure sectors. I provide bespoke training to my customers and educate them to barista level.
If any of my customers have a training need, or have a new team member, I go over to their site and provide full barista training. We’re able to provide as much training as required, which is important to ensure all coffee served is to the highest standard.
After training, my other responsibilities include site audits and mystery shops.
Describe a typical day…
The first thing I do in the morning is make a coffee (sometimes I need a coffee to make a coffee!), and then I review my calendar for the day. I usually head off to my first customer at around 7:30am, planning to visit those furthest from me first and working my way back. While I’m on the road training, I visit other customers in the same area and complete audits and mystery shops to review the machine maintenance standards and coffee quality.
Occasionally, I attend to customer meetings with an Account Manager, where we complete site surveys and I give my recommendations.
I am an authorised Specialty Coffee Association (SCA) trainer, which means that I am qualified to deliver SCA training for all levels and assess the final exams. Once a month, I head down to our Head Office in Epsom and run SCA training with our colleagues. We currently have over 60 colleagues who are certified at Foundation level or above.
What’s the best thing about this job?
I like the flexibility to manage my own diary and allocate days to different customers. I love talking to people, so I enjoy being in a customer-facing role where I can see the progression from complete beginner to expert barista.
As a company, I like the atmosphere and have good relationships with my colleagues. I love seeing the new innovations and developments within the business.
Obviously, I love coffee! I think we have the best coffee on the market and I love getting to talk about it – and drink it – every day.
Tagged with: coffee • SCA • service • Tchibo • Training